We believe customer service is more than just a department – it’s the core of what we do. Whether you need help managing your account, resolving an issue, or seeking advice, our dedicated team is ready to assist and will respond within minutes. Our 24/7 support ensures that help is always available, no matter when you need it.
Why Our Customer Service Stands Out
We’re raising the bar for customer service in the energy sector. Here’s what makes us different:
24/7 Support. Your electricity runs 24/7, and so do we. Fuse energy is proud to be the only energy supplier in the UK offering round-the clock customer service. Late in the evening or early in the morning, our super-friendly team is here to help.
Super Fast Response Times. We know your time is valuable, so we’ll always have one of our expert and dedicated staff members with you over live chat or email within one minute. Whether you email us or use the chat feature on the app, our team is committed to resolving your queries quickly and efficiently.
Customer-centric Approach. We don’t just address complaints – we actively listen to your feedback, learn from it, and use it to improve our services and product. Customer feedback is shared directly with our senior leadership team, ensuring that we tackle the real challenges our customers face and create solutions that truly make a difference.
Don't take our word for it, Hear it From Our Customers' Trust Pilot Reviews
⭐️⭐️⭐️⭐️⭐️ Review by NaomiSo pleased I moved my account to Fuse. Helpful and staff that actually think is so refreshing after the ‘hair tearing out’ experience I had with my previous supplier. And cheaper bills too. Well pleased
⭐️⭐️⭐️⭐️⭐️ Review by TonyApart from a great contract that saved us a lot, a smooth and informed switch over process the customer service is second to none! Everyone from Fuse is attentive, prompt polite and do what they say they will do while keeping you fully informed throughout. So pleased and glad we made the switch, we recommend Fuse without hesitation!
⭐️⭐️⭐️⭐️⭐️ Review by JPThe messaging system is excellent and it beats hanging on the phone for hours. Messages are replied to in minutes and the staff are extremely helpful. Moving to Fuse was the best thing I ever did and I would thoroughly recommend them to everyone. Well done Fuse and all your hardworking staff.
